Frequently Asked Questions

What are the charges for Fraxinus App?

Fraxinus Mobile App (Basic Version) is completely FREE of COST!

Fraxinus Mobile App (Premium Version) has a PRICE attached.
View ALL PLANS here
Fraxinus Desktop App is not FREE, but has 30-Day Free Trial.
There are different plans for 1 Yr, 2 Yrs, 3 Yrs, and lifetime based on which pricing is fixed.
View ALL PLANS here

Where can we download Fraxinus Desktop App?

“You can download Fraxinus Desktop App here >>www.fraxinusit.com
Note: Open this link on the Desktop to install!”

How to become a distributor of Fraxinus?

Visit our “”Channel Partner”” Page to find out about our distributor program >> Click here

Where can I find the pricing details?

“You can either visit our website www.fraxinusit.com
or click on “”Buy Now”” in the left menu inside the App.”

How to update Fraxinus App to its latest version?

“Whenever a new update is released, Fraxinus App automatically sends you a notification clicking on which your App gets updated

(or) You can also opt for “”check for updates”” option in the App to do the same.

(or) You can download the latest version of Frainus App from www.fraxinusit.com
The new downloaded file overrides the old version of App.

(or) Go to playstore, search for Fraxinus app and click on update & open the app again. Now you will be on the latest version of the app.”

Should I pay registration charges to become a distributor?

No! There is no registration fees to become a distributor of Fraxinus.

What are the modes of payment for purchasing Fraxinus?

We accept online payments through credit/debit card, netbanking, and wallets such as Freecharge, PayZapp, Airtel Money, Ola Money, PhonePe, YesPay etc.

What kind of businesses can use Fraxinus App for accounting?

Fraxinus is a business accounting application to manage your business digitally. It can be used for any small and micro scale businesses. All kinds of retail, wholesale, distributorship business can use Fraxinus App to manage their businesses hassle-free.

Do you provide training for a distributor?

“Yes, we provide online training to our distributors.
Also, any business/technical queries will be answered by us even later on.”

I’m a Manufacturer. Can I use Fraxinus App?

Yes, manufacturing business can use Fraxinus App to manage their business to a certain extent, however certain features for manufacturing industry is still in making. Call us on 7575002500 if you have any queries on this.

Are you going to sell direct?

“Yes, direct online sales happens parallely.
But, we offer better benefits to the customers buying from distributors.”

Can I export Fraxinus data into tally?

Not yet! This feature will be implemented very soon.

What is my expected profit margin?

For margin and related queries contact 7575002500

Can I upload Tally data into Fraxinus App?

Not yet! This feature will be implemented very soon.

Do you sell customised Apps?

“No, we do not sell customised Apps.
Alternatively, Fraxinus App can be self customised (changing Settings) to some extent as per your requirement.

Can I export party details from existing company to new company in Fraxinus App?

Yes! You can by exporting all party reports from reports section & then go to the new companies utitity & download sample file & make sure your party details are fed based on the sample file and select the new file and restore it.

What are the major benefits in Fraxinus Distributorship?

“Benefits of Fraxinus includes:
1. Extra license validity of
3 months on 1 year license
6 months on 3 & 5 years license.
2. Heavy Brand Promotion from our end.
3. Lead Sharing based on demand.
4. Free Customer Support.”

Can I backup Fraxinus App data on mobile and restore it on desktop?

Yes! There is “Backup” option available using which you can take backup of all your files to your device or gmail account. You can retrieve those saved files and restore it back into the app using simple “Restore” option.

What is the minimum number of licenses I need to buy to become a distributor?

“Minimum number of license differs for different plans.
Please contact us at +91-7575002500 for such queries.”

How do I get support?

“Please contact us at
+91-7575002500 – Technical Queries

When I make estimates, does my stock value alter (increase/decrease)?

“No, it doesn’t!
Only when the estimate is converted to sale, the stock count changes.”

Can I sell license beyond MRP?

“Yes!
You can sell Fraxinus licenses beyond our stipulated MRP.”

How to claim input tax credit for expenditures?

Fraxinus is still in process of launching this service, we will update on this as soon as we start.

Is Fraxinus Cloud/Web-based?

Fraxinus is still in process of launching this service, we will update on this as soon as we start.

Is payment reminder to parties facility available in Fraxinus?

“Yes! in Fraxinus you can send personlized messages to your parties, reminding them to pay you on time. You can enable this in settings with a single click.
Note: In desktop, this feature is yet to be implemented.”

How to enter Waste Quantity?

Waste quantity can be reflected through “Adjust item” option. Number of wasted items can be reduced from available items to depict the loss.

How can I check creditor/debitor list?

Check all parties report in report section and filter for receivables or payables based on your requirement.

Can we connect Mobile App data with Desktop App?

Yes, by enabling “Auto Sync” option, you can synchronize mobile data with desktop.

How to add packaging charge in bill?

Yes, you can add any amount of “Additional Charge” in the bill. You can enable it in transaction settings.

Can I send a single message to multiple customers?

Yes! In Fraxinus app you can send single message to multiple parties. note: This feature is yet to be implemented in desktop.

Does closing stock include GST?

Yes, it is included!

Can I access the same Fraxinus account from two mobile devices?

Yes, you can do it by enabling “Auto-Sync” option in Fraxinus App.

Can I use mobile and desktop simultaneously to access same Fraxinus Account?

Yes, you can do it by enabling “Auto-Sync” option in Fraxinus App.

Can we do Item grouping in Fraxinus?

“Yes! Fraxinus lets you create different categories for your items.
This can be enabled in your item settings.”

How to create 2 companies and import all the details from one to another except balances?

Just call us at +91-7575002500 or write to us at [email protected] and we’ll help you with it.

How to get input from weighing scale?

We do not have this option yet!

How to generate pdf of outstanding bills?

You can generate outstanding bill list by filtering the unpaid ones from “custom reports”.

Where can I see my balance sheet?

Balance Sheet is not built yet! This feature will be implemented very soon.

How can I manage user permission?

Not yet! This feature will be implemented very soon.

I am a licensed user. But, why am I asked to buy license again?

“This usually happens when you
– Change your mobile device, or
– Update your software.
In these two cases you’re asked to buy license again.
From menu, click on “”Go Premium”” & note down the device ID, now, click on “”Already a Premium Member?”” , login with your registered email ID & password and opt for “”Change Option”” & select the device ID which you noted in the beginning. You are successfully logged in as a licensed user.”

How to close books in Fraxinus?

You can use “Close Financial Year” option to close books. Read the step-by-step method to close your books here https://www.fraxinusit.com

Can I reset my invoice number back to 1?

Yes, you can!
To reset your invoice number & other transactions, click on “Close Financial Year” from utilities. Under “Restart Transaction Numbers”, change prefixes for the invoice. This will reset your invoice number.

NOTE: Not finding this option? Update to the latest version of Fraxinus App

How to see previous year data?

A backup of your previous year data will be created in your device/google-drive at the time of closing book. Restore that file to your Fraxinus App to see your previous year data.

 

What happens to my data, if I format my Hard Disk ?

It is strongly recommended for users to take back-up on Pen/CD drive regularly so that in the unlikely event of System/HDD crash, important data can be restored from back-up. To format hard disk, copy folder into another drive or CD / Pen drive. After formatting HDD, just copy folder back and run Msetup.exe to reinstall software. Software lock will not be affected. If HDD or system is damaged and folder cannot be copied than after formatting HDD, install by running msetup.exe and than restore all company data from back-up.

Which Operating systems are supported ?

Following operating systems are supported currently:
Microsoft Windows 7, Windows 8.1 (32 bit / 64 bit), Windows Server 2008 R2, 2012 R2

What is minimum hardware requirement?

We recommend minimum hardware configuration as under:
Processor Dual Core 2nd Gen. 1.7 GHz or Higher
RAM 1 GB (2 GB or higher recommended)
HDD 150 MB free Hard Disk space
Other DVD / CD Drive, USB Port

Can I Manage Multiple Branches In this Software?

Yes, you can manage single or multiple branches in this software, Go offline If you want to manage single shop and Go Cloud Base for multiple branches management. Both Solutions are available in WUZU.

How does the Free Trial work?

Free Trial allows you to experience a complete WUZU license for 15 days. You will be able to use all the features and functionalities of Fraxinus Wuzu. After 15 days, you have to pay software charge and enjoy your continue work.

How Do I Install / Update the Software?

Download the software and follow the steps provided and install it properly by giving correct location.